Terms and Conditions

Please see further terms of use below for website use, shopping online, buying etickets, and making party reservations

Terms and conditions

Terms of use for shop online

To be read in conjunction with standard terms of use.


Prices on this website may vary from those in the Maidstone Museum shop. All items offered are subject to availability at the time of ordering. Please note that some products may be subject to specific terms and conditions. These will be written on the individual product page where applicable.

Etickets: conditions of sale

In buying tickets from Maidstone Museum (“we”, “us”, “our”), you understand and agree that:

  1. Tickets are valid only for the number of persons, the date, and the entry time slot stated.
  2. You must retain your tickets safely for production on demand by our representatives throughout your visit.
  3. Tickets cannot be refunded or exchanged.
  4. Your visit to the event/exhibition and Maidstone Museum is, at all times, subject to any notice to visitors we post on our premises, the direction, supervision and guidance of our staff.
  5. We reserve the right – at our discretion – to alter our advertised arrangements for any event/exhibition, cancel any event/exhibition time slot and/or close the event/exhibition without notice; in any such event, (a) we shall not be liable to you for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising, even if you have advised us of the possibility of same; and (b) our maximum liability to you shall not exceed the total amount you paid for your ticket(s).
  6. If your tickets are re-sold or transferred for profit or commercial gain by anyone other us or one of our authorised sub-agents, your tickets will be void.
  7. We have the right, without liability to you, to refuse to allow you to enter the event/exhibition and/or escort you from our premises if you, in our judgment, breach any of these conditions.
  8. This agreement is subject to the laws of England and Wales and the exclusive jurisdiction of the English courts.

Party bookings

All Children’s Parties booked at Maidstone Museum & Bentlif Art Gallery or Cobtree Manor Park (“the Venue”) in association with Maidstone Borough Council by the Client (“the Client”) shall be subject to these Terms and Conditions (the “Terms”).

This contract is made between Maidstone Museum & Bentlif Art Gallery who operate the Venue and the Client specified on the confirmation form. The person signing for and on behalf of the Client warrants to Maidstone Museum & Bentlif Art Gallery that they have the authority to do so.


In the event of cancellation of any booking or non-arrival by the Client, please contact us direct to discuss refunds and cancellation charges.

The Venue reserves the right to cancel any booking forthwith and without liability on their part in the event of any damage or destruction of the Venue (or significant part thereof) by fire or other causes, any shortages of labour or food suppliers, strikes, walkouts or industrial unrest, or any other cause beyond their control which prevent the Venue from performing its obligations in connection with any booking.

The Client shall notify the Venue in writing or by telephone, no less than 10 working days prior to the event, of the final number of guests attending.


Firm prices for food and beverages are established where possible on an annual basis. All prices for rooms, food and beverages are stated in Pounds Sterling and include Value Added Tax. All price changes due to Government regulations will be charged to the Client.

Payment in full is required to secure all party bookings. Payment can be made online via PayPal. This must be paid prior to your party or for Maidstone Museum. Any queries should not affect immediate payment of outstanding amounts.

Children’s parties will be charged at a minimum of rate of 10 children.

Please note that bookings will not be secured until email confirmation is received from the Maidstone Museum team.


All parties are based on a minimum of 10 children, with a maximum of 15. All children’s parties must terminate within 15 minutes of the agreed time. The party room or any part thereof shall not be sublet by the Client to any third party without the prior written consent of the Venue. Party food can be provided, chosen from the selection we offer, or tailored to your special dietary requirements provided sufficient advanced notice is given to the Venue. In the event of a reduction in numbers, there is a 48-hour cancellation policy on all catering. Please note that our party foods are prepared in an environment that is not guaranteed to be free from nuts, gluten, seeds and lactose, therefore all dishes may contain traces of these allergens. Alternatively, you can provide your own food; however, this would need to be prepared and cooked off-site (for Maidstone Museum parties only). There are no kitchen, refrigeration or storage facilities available for you to use. All rubbish and leftovers would need to be removed from the room and disposed of. This can be disposed of on site. Parties based at Cobtree Manor Park are not permitted to bring their own food (excluding birthday cakes).

Craft activities and goody bag contents may change subject to availability of materials from suppliers.

Decorations are welcome and areas on which you are able to hang and display items will be provided. Please be advised that you must be able to remove them within your agreed time in the hired location.


It is the Client’s responsibility to ensure that the facilities and services available are suitable for their needs. The Venue shall attempt to accommodate late changes but the Client should be aware that it might not be practical to do so. The Venue shall do what is reasonable to ensure that the room hired, theme of party, and range of agreed activities are available and in good working order. In the event of any difficulties, the Venue will take reasonable steps to remedy the problem. The Venue does not accept liability for any consequential costs incurred by the Client as a result of any such difficulties or failure. The Client should, where he/she considers this to be appropriate, take out insurances to cover any such consequential costs.


The Client shall be responsible for any damage caused to the Venue or the furnishings, utensils, and equipment therein by the wilful act or default of the Client or guests, and shall pay the Venue on demand the amount required to make good or remedy any such damage. The Client can arrange Public Liability (third party) Insurance to cover such damage and injuries to third parties if necessary.


Clients and their guests are advised that the Venue operate a policy of no smoking within any building. Clients are asked to ensure that their guests refrain from using the front of the Venue for smoking.

No wines or spirits may be brought in to the allocated rooms by the client or guests for consumption on the premises unless prior written consent from the Venue has been obtained.


The Client is asked to sign in at our reception desk, at which point they will be greeted by their party host, who will inform the Client of the Venue’s general housekeeping, evacuation procedures, and any planned alarm tests for that day. Please bring with you a list of all the guests that will be attending the party. We require a ratio of one adult to four children.

Your event host will be a CRB-checked member of Maidstone Museum & Bentlif Art Gallery staff.

The Client shall ensure that all guests act appropriately at all times, remain in the agreed areas of the Venue, and do not enter other areas of the building without the prior permission of authorised Venue staff. If tours of the site are arranged as part of the booking, Venue staff will accompany and give specific instructions to the Client and guests.

The Client shall report immediately to their party host any accidents, near misses and or personal injuries that occur during the course of the event. Due to the nature of the location and activities involved, we ask that all Clients and their guests are vigilant of their behaviour and personal safety. The Venue cannot be held responsible for any accidents or injuries incurred resulting from inappropriate actions.

Should the Venue staff or their representative determine that any activity of the Client is in breach of local health and safety rules, the Client shall take immediate action upon notification to remedy such breach. In the event that the Client fails to take such action or is unable to remedy the breach, the Venue reserves the right to cancel the booking with immediate effect. In the event of such cancellation, the Venue will not accept liability for any loses howsoever incurred by the Client due to cancellation.

The Client shall not arrange for the delivery of any goods or materials to the Venue unless agents of the Client are available and ready to accept delivery unless by prior arrangement with the Venue. The Client shall not store or place on the premises of the Venue any inflammable, combustible or objectionable substances or liquid.

When taking photographs, please consider the privacy of other people using our facilities. Photography within the museum and of the museum’s artefacts is allowed only for personal and educational use.


The Venue’s total liability in contract, tort, misrepresentation or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to the consideration paid by the Client to the Venue. The Venue shall not be liable to the Client for any indirect or consequential loss or costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of, or in connection with, this Agreement.


All information is correct at time of publication and subject to change without prior notice. The Venue cannot accept responsibility for any errors or omissions. All arrangements are subject to availability.


Any information supplied to the Venue is held in accordance with the Data Protection Act 1998.


The Terms supersede all prior representations, arrangements, understandings and agreements between the parties relating to the subject matter hereof and sets forth the entire agreement and understanding between the parties hereto relating to the subject matter hereof.


The Terms shall be governed by and construed in accordance with English law and each party agrees to submit to the exclusive jurisdiction of the English Courts as regards any claim or matter arising under the application of the Terms.


This website (“website”) and its contents contain intellectual property copyright materials and works belonging to Maidstone Museum and to third parties (from whom we have made all reasonable efforts to obtain full consent to publish their works and materials on the Maidstone Museum website).

All text and images on this website are protected by internationally recognised laws of copyright and intellectual property. Your right to access, use, print and download from the Maidstone Museum website is subject to your strict compliance with the terms and conditions set out above.

The website is provided subject to the following terms and conditions:


1.1. In these terms and conditions:

“Materials” means all or any information, artwork, text, video, audio, animation or picture files contained and comprised in the website. “We”, “our”, “us” means Maidstone Museum.

1.2. References to the Materials shall mean the whole or any part thereof.

1.3. The term “trademarks” shall, where the context admits, be deemed to include all logos and service marks.


2.1. You are permitted to access, download and print pages from Materials to view, copy, reproduce, distribute, and store for non-commercial educational, research or personal purposes but for no other purposes including commercial gain.

2.2. In using the Materials you warrant to us that you will not interfere with any copyright notice originally attached to the Materials. Nor will you infringe our intellectual property rights or breach the intellectual property rights of any third party of whom you are given notice on the website.

2.3. To request our written permission to use Materials for any purpose not authorised by us under clause 2.1 above, you should in the first instance contact us direct. Please note that we are not obliged to give you any such permission.


Our trademarks or those of any third party displayed on our website are our (or their) registered and unregistered trademarks. Nothing contained on the website shall be construed as granting any licence or right to use trademarks displayed on our website without our prior written permission or that of any third party owner. Your misuse of the trademarks on our website is strictly prohibited.


4.1. We have taken every effort and care in preparing Materials, however we disclaim all warranties, express or implied, as to the accuracy thereof, and Materials shall at all times constitute work in progress which we may change without notice. We shall not be liable for any loss or damage arising from your use of or reliance on Materials.

4.2. Links within our website may lead to other websites. They are provided for convenience only. We do not sponsor, nor necessarily endorse or otherwise approve of any information or statements appearing on those websites (or websites referred to or linked to those websites).

4.3. Every reasonable effort has been made to seek appropriate permission from people identifiable in photographs used throughout the site.


5.1. We are committed to protecting the privacy and the confidentiality of the personal information of visitors to our website. We undertake to ensure that all personal information in our possession is processed in accordance with the principles of the Data Protection Act 1998.

5.2. We collect personal information (such as your name, contact details) that you supply to us. Your information is collected when you request information from us, contact us, make a booking with us, or purchase from us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.

5.3. We may collect and use your information for the purposes set out in our Data Protection Registration with the Information Commissioner’s Office for marketing purposes. We may also disclose your information to companies who act as “data processors” on our behalf, some of whom may be outside the UK/EEA.

5.4. You may indicate your preference for receiving direct marketing by telephone or email from us or any partner organisations with whom we may work. You will be given the opportunity on every communication we send you to indicate that you no longer wish to receive our direct marketing material. You may, in addition, indicate your preference regarding receiving third party direct marketing material. Once properly notified by you, we will take steps to stop using your information in this way.

5.5. You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.


6.1. When you visit our website, we automatically send your computer a tiny text file called a ‘cookie’. By telling us who you are, it allows us to make your experience on our website a more personalised one, and gives us information as to how to make our website more useful to you. It also saves you from having to register and log in each time you use our website. As our website evolves, we will be able to provide you with additional levels of service based on our ability to recognise you via your cookie.

6.2. Our use of the cookie is limited to your activities within our website and does not have any other effect on your computer or your other activities on the internet. We do not disclose information stored in your cookie to third parties.

You agree that the terms and conditions of your use of our website shall be governed by, and construed in accordance with, English law and you agree that the courts of England shall have exclusive jurisdiction in relation to any dispute or matter arising in connection with these terms and conditions and conditions and your use of this website.

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