Museum Accessibility

We aim to make accessing Maidstone Museum easy for visitors with a disability. Find out more about the accessibility at our museum

Museum accessibility

We believe that access to Maidstone Museum should be easy for all visitors, and make sure that we’re able to accommodate visitors with a disability in discovering our selection of exhibits. We implemented a number of changes to the building in recent years to ensure convenience for all, with the installation of access ramps and a lift to the first floor exhibitions among those improvements undertaken.

We are always looking at ways to make access to the museum easier and value your feedback in refining how we improve our services. Simply contact us today with any suggestions on how we can support you on your requirements, and we’ll work to accommodate your needs.

Maidstone Museum

Disabled parking

Five disabled parking spaces for Blue Badge holders are available along the walled edge of Brenchley Gardens on Station Road. Parking is available for up to three hours and is just two minutes from the museum. Alternative disabled parking is available at Fremlin Walk.

Guide dogs

All visual assistance dogs are welcome throughout Maidstone Museum.

Hard of hearing groups

Tours for hard of hearing groups and schools that wish to use their own interpreter can be booked prior to your visit. Simply submit an online enquiry form today.

Wheelchair and buggy access

We aim to ensure that all wheelchairs and buggies have access to the majority of the ground floor, including toilets and baby changing facilities. Access via a lift to the first floor offers access to the temporary exhibition areas, art gallery, Japanese gallery, and Glass Room. Wheelchair and buggy accessible toilets are also available on the upper floor. Please download our museum floor plan to help plan your visit. Accessible areas include:

Ground floorFirst floor
Ground floor:
  • Reception/visitor information
  • Gift shop
  • Collectors’ Gallery
  • Toilets and baby changing facilities
  • Sculpture Hall
  • Lady Godiva Courtyard
  • Library (by appointment only)
  • Queen’s Own Royal West Kent Regiment Museum
  • Great Hall
  • Local History Gallery
  • Dressing Rooms Gallery
  • Kentish Deli-Café
First floor:
  • Bentlif I Gallery – Fine Art, Sculpture, and Furniture
  • Japanese Gallery
  • Bentlif II Gallery & Bearsted-Bentlif Gallery – temporary exhibitions
  • Glass Room (by appointment only)
  • Accessible toilet facilities

In addition to providing access to the ground and first floors, we also have buggy storage available at reception. We do, however, request that you carry any valuables with you while your buggy is being stored.

Mobility scooters

For visitors with electric mobility scooters, we regret to inform you that these are too heavy to use in the wheelchair lift available. However, a manual wheelchair is available to borrow during your visit. Please bring assistance with you and contact the museum before your arrival to reserve use of our manual wheelchair.

Baby-changing facilities

Baby-changing facilities are available in the disabled facilities on the ground floor.

Contact us

Get in touch with Maidstone Museum with your query today and we'll contact you with a response as soon as possible.

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